TERMS & CONDITIONS

These Terms of Service (the “Terms”) apply to each of METASPACE.

The Metaspace comprises the video game software, Holy Pilgrimage, Concerts, and other digital or virtual experiences (the “Metaverse”), the associated media, any software associated with the online mode of the video game (subject to any additional terms of service applicable to such online mode), any printed materials, manuals, any online or electronic documentation, and any and all copies of such software and materials developed, owned, operated, or published by Metaspace group entities, including:

• Head Office:
  Metaspace Labs Information Technology L.L.C
  Office 121, KML Building, Al Meydan Road,
  United Arab Emirates (AE)
• India Office:
  Metaspace Technologies Private Limited
  B2, Sector 4, Noida, Uttar Pradesh, India – 201301
• Branch / Corporate Office:
  705, Regal Tower, Business Bay,
  Dubai, United Arab Emirates

(collectively referred to as the “Company”, “we”, “our”, or “us”).

The Company provides Metaverse and gaming services, the official community website, and other game-related services (collectively, the “Service(s)”).

“User”, “you”, or “player” means the person who uses the Metaverse and/or Services and accepts and agrees to be bound by these Terms by: (i)installing, copying, or otherwise using the Game Software;(ii)using the Game; or (iii) using the Services.

Depending on your country of residence, if you are below 18 years old, parental or legal guardian consent may be required.

These Terms apply regardless of which Company entity provides the Services based on your location, residency, or operational requirements.

ACCEPTANCE OF TERMS

IN ORDER TO USE THE GAME OR SERVICE ON SPECIFIC PLATFORMS OR DEVICES, YOU MAY ALSO BE REQUIRED TO ACCEPT AND COMPLY WITH THE TERMS AND POLICIES OF THIRD-PARTY PLATFORMS.

BY SELECTING “ACCEPT,” YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS AND THE COMPANY’S PRIVACY POLICY.

IF YOU DO NOT AGREE, YOU MUST NOT USE THE GAME OR SERVICES.

PLEASE NOTE THE ARBITRATION AND CLASS ACTION WAIVER PROVISIONS SET FORTH BELOW.

1. LIMITED LICENSE

The Company grants you a non-exclusive, revocable, limited license to install and use one (1) copy of the Game on one (1) device solely for personal, non-commercial use. The Game is licensed, not sold. All rights not expressly granted are reserved by the Company and its licensors.

The License remains in effect until terminated by you or the Company. Failure to comply with these Terms results in automatic termination, requiring immediate uninstallation of the Game.

2. AMENDMENTS, UPDATES, AND PATCHES

The Company may amend these Terms at any time in accordance with applicable law. Continued use of the Services constitutes acceptance of updated Terms.

The Company may deploy updates, patches, or modifications remotely and may change, upgrade, convert (including from paid-to-play to free-to-play), suspend, or discontinue the Game or Services at its discretion.

3. PROHIBITED USES

The Game and Services are provided for personal entertainment only. Users shall not misuse, exploit, modify, reverse engineer, distribute, sell, rent, cheat, harass, defame, impersonate, exploit bugs, violate laws, or engage in any activity that negatively affects the Game, Services, Company, or other users.

Any violation may result in suspension or termination of access, accounts, licenses, or assets, without notice.

4. ACCESSING THE SERVICE

The Service is generally available 24/7 but may be restricted, modified, suspended, or terminated for maintenance, updates, compliance, or operational reasons. Availability may vary by geographic location.

5. OWNERSHIP

All intellectual property rights related to the Game and Services — including software, code, assets, content, characters, currency, artwork, and audiovisual materials (“Game IP”) — are owned exclusively by the Company or its licensors.

No ownership rights are transferred to Users.

6. PLAYER-CREATED CONTENT

All content submitted by Users (“Player Content”) becomes the exclusive property of the Company upon creation, to the maximum extent permitted by law.

Where ownership transfer is not legally permissible, Users grant the Company a perpetual, worldwide, royalty-free, irrevocable license to use such content for any purpose.

Users waive all moral rights and agree to indemnify the Company against claims arising from Player Content.

7. DISCLAIMERS

The Company is not responsible for service interruptions, third-party failures, user devices, network issues, user interactions, in-game losses, or results not meeting user expectations.

8. FURTHER DISCLAIMERS

The Game and Services are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, to the fullest extent permitted by law. Use is at the User’s sole risk.

9. LIMITATION OF LIABILITY & INDEMNIFICATION

The Company shall not be liable for indirect, incidental, or unforeseeable damages. Liability is excluded where permitted by law.

Users agree to indemnify and hold harmless the Company, its affiliates, officers, employees, and partners from claims arising from misuse or breach of these Terms.

10. PERIOD AND TERMINATION

These Terms remain effective until terminated by either party. Upon termination, access ceases immediately, and no refunds are owed unless required by law.

11. TRANSFER

Transfer of rights is prohibited except as expressly permitted by the Company.

12. GRIEVANCE HANDLING & DISPUTE RESOLUTION

The Company provides internal mechanisms for complaints. This does not limit statutory rights.

Disputes below USD 10,000 shall be resolved via individual arbitration, unless prohibited by law. Arbitration waives jury trials and class proceedings.

13. INADEQUACY OF DAMAGES

The Company may seek injunctive or equitable relief where damages are insufficient.

14. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Where Services are provided through UAE-based Company entities or where mandatory local laws apply, United Arab Emirates laws shall apply to the extent required.

Subject to arbitration, courts in India shall have jurisdiction, except where UAE law mandates jurisdiction of UAE courts.

Users must comply with applicable local laws.

15. CLASS ACTION WAIVER

Users waive the right to participate in class, collective, or representative actions.

16. COPYRIGHT NOTICE

Copyright infringement claims may be submitted to:

• Legal Affairs Department
  Metaspace Technologies Private Limited
  B2, Sector 4, Noida, Uttar Pradesh, India – 201301

OR

• Metaspace Labs Information Technology L.L.C
  Office 121, KML Building, Al Meydan Road, UAE

Email: [email protected]

17. REFUND POLICY

All sales are final unless refunds are required by applicable law or third-party platform policies.

18. OTHER POLICIES

These Terms incorporate the Privacy Policy and Rules of Conduct. Violations may result in termination.

19. MISCELLANEOUS

If any provision is held unenforceable, remaining provisions remain effective.

For questions, contact the Company at any of the addresses listed above.

These Terms may be translated for convenience. In the event of a conflict, the English version shall prevail. For Indian users, Indian Terms apply where mandated by law.